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Why the customer isn’t always right!

July 13th, 2017

That well-known phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London. It’s a principle that many businesses try to adhere to, as it lets their customers know that they are always going to get good service. Continue reading “Why the customer isn’t always right!” »

Engage Your Team for Optimum Performance!

July 6th, 2017

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Many businesses out there, no matter what size they are, how long they’ve been trading or what sector they are in, are not achieving the success they could, because their teams are not performing to their full potential. This is no different to what happens in sporting teams. Just look at the England Football team in the Euro 2016 competition, and in fact in many other championships they have played in. There is so much potential out on the field, yet the performance that is delivered is woefully below our expectations. Continue reading “Engage Your Team for Optimum Performance!” »

How to manage your team in two hours per week!

June 29th, 2017

Managing a team can completely take over your week – dealing with day to day issues and niggles can suck your time, affect productivity and efficiency, and leave everyone feeling like they are constantly firefighting.  Continue reading “How to manage your team in two hours per week!” »

The ONE thing that successful business owners have in common

June 20th, 2017

It’s easy to think that super successful business owners are born that way – the likes of Bill Gates, Alan Sugar, Richard Branson. But great leaders aren’t just born that way; they’ve learnt how to be successful, and the ONE thing they have in common that makes them so successful is  that they have a goal… a vision… or a ‘WHY’ as Simon Sinek describes in his best-selling book, Start with Why.
Continue reading “The ONE thing that successful business owners have in common” »

Is it time you graded your customers?

June 15th, 2017

When we talk with professional business owners about building their business, we often get an interesting response … “No more! Please! I couldn’t handle any more work; I’m flat out as it is.” This seems strange, because in many cases, their business is far from what would be considered massively profitable, and by their own admission is often not a fun place to work. Continue reading “Is it time you graded your customers?” »

The Big Dipper – How to Survive the Rollercoaster Ride of Business Ownership

June 8th, 2017

After years or research and many months of blood, sweat and tears, Kevin Stansfield of ActionCOACH Solent is pleased to announce that his new book “The Big Dipper – How to Survive the Rollercoaster Ride of Business Ownership” is being released on June 19th 2017.

The Big Dipper focuses on the 15 lessons that every successful business needs to learn, and the actions you have to take to master these lessons. It’s a must read for all business owners, and features a foreword by ActionCOACH founder, best selling author and serial entrepreneur Brad Sugars. Brad says, “The Big Dipper not only entertains as it educates, it inspires anyone who might be struggling in their entrepreneurial endeavours to take the right and necessary steps. ”

The book is available to pre-order now for just £14.99, and the first 100 people to to reserve a copy will be invited to to join us FREE OF CHARGE for the exclusive book launch event on 19th June at a venue near Southampton, Hampshire, where Kevin will host a Q&A session for attendees. There will also be a drinks reception and a buffet meal to enjoy, as well as networking opportunities.

To pre-order your copy of The Big Dipper, just use the link below:

Order my copy

Don’t miss out – pre-order your copy today for a chance to be at The Big Dipper book launch event on the 19th June!

8 Lessons for Business Survival

May 26th, 2017

A year ago, ActionCOACH Solent celebrated being in business for 10 years. This is no mean feat, given the statistics for business failures!  Although figures do vary, and businesses will disappear for reasons other than failure (e.g merger), the statistics for business closures make pretty grim reading. Within 3 years of being set up, more than 30% will have failed. By 5 years, the figure is 60%. And by year 10, it is estimated that as many as 90% of businesses will no longer be trading. Continue reading “8 Lessons for Business Survival” »

Learn the Language of Business!

May 19th, 2017

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If you’re a sports lover, you may be looking forward to a summer of watching, or taking part in, your favourite sports.  There are so many different types of sports, each with their own unique scoring systems, and clearly competitors need to understand the scoring system within their chosen sports to play effectively and improve their performance.  Continue reading “Learn the Language of Business!” »

How to Become a Skilful Networker!

May 11th, 2017

Of all the business growth strategies that I teach, networking probably has one of the biggest divisions in opinion as to whether it works or not. Many business owners get a large proportion of their business through their networks, others do lots of networking but don’t get much out of it, while others don’t do any networking at all because they don’t see the benefits of it, or feel uncomfortable ‘selling themselves’ in a group environment.
Continue reading “How to Become a Skilful Networker!” »

Are YOU Coachable?

May 4th, 2017

People who want to grow, learn, improve, excel or perform to the best of their ability will benefit from being coached, whether they be athletes, entrepreneurs, speakers, authors, employees, instructors or even coaches!  Coaching can help you transform, improve and excel, whatever that means for you, and anyone in any walk of life can benefit from the changes that coaching brings about. Continue reading “Are YOU Coachable?” »