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Customer Feedback – the Breakfast of Champions!

March 6th, 2019

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The great thing about playing competitive sport at a high enough level is that you get instantaneous feedback from the crowd.  Do something good, and you are rewarded with cheers and shouts of joy and excitement.  Do something bad, and the result will be just as quick, although not as enjoyable.  If only the results were so obvious in our business! Read the rest of this entry »

Why the customer isn’t always right!

February 27th, 2019

That well-known phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London. It’s a principle that many businesses try to uphold, as it lets their customers know that they are always going to get good service. Read the rest of this entry »

How to manage your team in two hours per week!

February 19th, 2019

As a business owner, the task of managing a team can completely take over your week.  Dealing with day to day issues and niggles can drain your time, affect productivity and efficiency, and leave you feeling like you’re constantly firefighting.  Read the rest of this entry »

How To Fall In Love With Your Business (Again)

February 12th, 2019

The chances are, when you first started your business, you were incredibly passionate about it.  Everything was new and exciting, and at last you had a way to make your mark on the world!  You could do things your own way, set new standards, bring something new to the market, and help more people.  In short, you were in love with your business, and the opportunities it offered you. Read the rest of this entry »

Why Being a Company Director is so Hard

February 4th, 2019

Have you ever wondered why reaching the top is not all that you hoped it would be, when you were lower down the ladder?  The biggest reason that managers and directors find life at the top so hard is that the skills that got them into that position can act against them when they are there.  It’s not like a sport, where you just get better at one thing.  Everything changes when you get to the top of your business, and you are actually playing a completely different game. Read the rest of this entry »

Engage Your Team for Optimum Performance!

January 29th, 2019

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Many businesses, regardless of their size, sector or maturity, are not achieving the success they could, simply because their teams are not performing to their full potential. This is no different to what happens in sporting teams. Just look at the England Men’s Football or Cricket teams – there is so much potential out on the field, yet the performance that is delivered often is woefully below our expectations. Read the rest of this entry »

Top Tips to Grow a Great Team!

January 22nd, 2019

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Growing your workforce can be one of the most challenging aspects of running a business, and to be honest, I see more business owners who have got it wrong than have got it right. In fact, many business owners have actually given up trying to grow their teams altogether! Unfortunately, their past mistakes with recruitment have cost them so much time, money and effort that they can’t face going through the process again. Read the rest of this entry »

Sales – it’s not all about the price!

January 15th, 2019

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These days, thanks to the wonders of the internet, it is easy for people to become professional buyers of just about anything.  All the information and opinions you could ever need are available if you just ask Google.  You can even spec and price a new car without going anywhere near a car showroom!  And through some simple online comparisons, you can probably buy many products cheaper than if you went to the usual retail suppliers.  This obviously can create challenges if you are in the business of sales!  Read the rest of this entry »

How to get 12 hours of work into 5 hours per day

December 5th, 2018

Many business owners I meet have the same wish:

“ If only I had a few more hours each day to get things done!”

The reality is, there’s only ever going to be 24 hours in a day! If you are working for more than 50 hours per week, some aspect of your life is going to be suffering, whether it be your health, family, fitness or enjoyment. It’s a situation that’s not sustainable long term. Read the rest of this entry »

The 6 Keys to a Winning Team

November 7th, 2018


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There is one fact in business that is always true, no matter what business you are in: you will never build a great business all on your own.  The bigger and better the business you want to build, the bigger and better the team you will need around you. Read the rest of this entry »