Steve Orridge, Managing Director of Minuteman Press in Botley, Southampton established the business in 1998. A former sub mariner, with some experience of the print industry, it was his dream to set up a local printing franchise.
Steve first came into contact with ActionCOACH Solent’s Managing Director, Kevin Stansfield, at a BNI function 10 years ago, and they immediately clicked. Steve wanted to understand more about how to grow and improve his business, so started seeing Kevin for monthly coaching sessions.
Things were not always plain sailing with Minuteman Press, as Steve explained: “we decided to take on the premises next door, at a time when our slowly increasing turnover didn’t really justify the additional overhead. Unfortunately, this coincided with the start of the big crash. It was a difficult time, and we ended up stuck with the extra premises for 5 years, but ActionCOACH steered us in the right direction and told us what we should be doing to keep the business on track.”
Steve has maintained his relationship with ActionCOACH over the intervening years, and is now on a group coaching programme. “I regularly attend the ActionCOACH Mastermind Group (ProfitCLUB), and see Colin on a one-to-one basis every 90 days for our forward planning session. We agree on the tasks we need to do to achieve our goals for the next quarter, and my Customer Liaison Manager comes to the sessions with me and writes action points for us to focus on between sessions.”
“ActionCOACH help us with the figures, so our focus is permanently on profit, putting new systems in place and prioritising. For example; we’re currently concentrating our marketing efforts on retaining existing customers. Thanks to the ideas from ActionCOACH Solent we’ve been able to maintain an ongoing dialogue with our customers and we’re picking up loads more orders as a result.”
Steve was one of a select few ActionCOACH Solent clients invited to attend the annual Business Excellence Forum at Celtic Manor in April2016, and he says “I found it extremely helpful, one thing that’s particularly stuck with me is; the small things are important. So we’ve improved our signage and we’re looking at lots of other little things too.”
“I’m now delegating more, the staff are really involved and we’re getting busier, which gives me more time, and I even play golf occasionally! The biggest thing that’s changed though is my mindset. Thanks to ActionCOACH Solent we’re looking forward.”
To find out more about Minuteman Press Southampton, visit their website.