Customer Mastery is the fifth workshop in the Big Fundamentals series. Did you know that it’s 6 times cheaper to sell to your existing customers than it is to get new customers on board, but many businesses overlook the gains to be had from nurturing their existing customer base.
During the workshop we will show you how to upsell and cross sell to your existing customers. We will also share with you the “Ladder of Loyalty” and how you can turn customers into Raving Fans who will sell your products or services for you!
We will also help you create amazing customer service that will keep people talking about your business!